Best of Mexico & Cuba

22 Days from $5,535

START: Mexico

FINISH: Havana

AGES: 15 - 99

THEME: Explorer

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Description

Raise a glass to the vivacious beauty and fiery flavours of Mexico and Cuba. Discover the culture and landscapes of these fascinating countries – with a splash of enticing stops along the way. Discover Maya history and culture at the incredible Chichen Itza ruins and visit indigenous communities near the charming San Cristobal de las Casas. Indulge in a feast of delicious local food, with a chance to learn some cooking skills of your own. Wander through glittering colonial architecture in Havana, soak up the clear mountain air among Soroa’s vibrant mountain orchards, and admire Trinidad’s unrivalled ambience. Cuba's imminent political and cultural change makes it something to experience now before it evolves. From ruins to old cars to fragrant cigars and with plenty of salsa and mariachi in between, this trip has it all.

Start: Mexico

Finish: Havana

Ages: 15 - 99

Theme: Explorer

Accommodation: Comfortable Hotel (14 nights), Premium Guesthouse (7 nights)

Destination: Havana

Highlights

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Get up close and personal with the country's diverse heritage, from the magnificent Aztec temples of Teotihuacan to the brightly-dressed Maya folk of the hills of San Cristobal.
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Compare Mexico City's heady street-food scene to the subtler fare found in Oaxaca. 
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A guided walking tour of  Old Havana sheds lights on the difference between the lives of city and rural life in Cuba
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Take in all the colours and aromas of Soroa, the stunning valley area known as the 'rainbow of Cuba' and stroll along the rural dirt roads of Vinales as tractors, vintage cars and horse-drawn carriages pass you by
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A visit to the Che Guevara mausoleum and museum allows you to learn about the iconic Cuban revolutionary in the right context
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Trinidad is a real Cuban treat – step back in time on its old-world streets, then hit some fine palm-flanked beaches

Itineraryicon readmoreicon minus

icon check Day 1 : Mexico City

Arrive at Mexico City’s Benito Juarez International Airport and be transferred to your hotel. A complimentary transfer is included with your trip. Please ensure you provide your flight details to your booking agent at least 14 days prior to travel so the transfer can be organised. Settle in and, if you have time, take a stroll to get a feel for this vibrant and rapidly growing capital where the ancient and modern collide. You'll meet your leader and other members of your group this evening for a welcome meeting at 6 pm; the place of the meeting can be found at the hotel reception. This meeting will be followed by an optional group dinner at a nearby restaurant.

icon check Day 2 : Mexico City

Enjoy a guided city tour of Mexico City. You'll visit the Metropolitan Cathedral, Zocalo, National Palace and Museum of Anthropology. After that, the day is yours to spend as you please. The Leon Trotsky and Frida Kahlo (La Casa Azul) museums are two popular sights worth checking out that aren’t included in this trip. Trotsky, having come off second-best to Stalin in the race to the helm during the Soviet era, was expelled and found refuge in Mexico City where he was eventually murdered, while Frida Kahlo is perhaps the most renowned Mexican artist in history. Both of which can be reached by Uber. Otherwise, just outside of the city, the colourful Xochimilco gardens and canals are especially fun on weekends.

icon check Day 3 : Teotihuacan Ruins / Oaxaca

Leaving the hotel at 8 am, today you'll visit the Teotihuacan ruins, about 50 kilometres northeast of Mexico City (1.5 hour drive). Discover the amazing ruins known as the Pyramid of the Sun and the Pyramid of the Moon which dominate the skyline. This was once one of the biggest cities in the world. Stroll down ‘The Avenue of the Dead’ and see the clues to what life was like here nearly 2000 years ago. Continue to Oaxaca (5 hours) learning some Spanish from your leader on the way. This beautiful colonial city is known for its cuisine and lively art scene, but it's also a great place to browse for traditional Mexican handicrafts, with descendants of the Zapotec and Mixtec selling an array of bright woven blankets and shawls. Upon arrival, your leader will take you on a short walk around the hotel to help orientate you, and to point out useful services such as bus stops or ATMs.

icon check Day 4 : Oaxaca

Recognised as a UNESCO World Heritage Site, Oaxaca has much to offer travellers so today you’ll take a full day tour of the city and its surrounds, including lunch at a local family’s home. Be ready at 8 am for your local guide will take you to the Mitla ruins, which were once the religious centre for the Zapotec, and Hierve el Agua, a group of stunning natural rock formations where the minerals resemble cascading waterfalls. Sip on the famous, tequila-like local booze, mezcal, at a mezcal factory and visit the Tule Tree, a 1500-year-old tree that's over 11 metres in girth. Returning to the hotel about 8 pm, if you still have the energy, the evening is free for you to soak up the atmosphere and enjoy Oaxaca’s nightlife.

icon check Day 5 : Oaxaca

Today is a free day to explore Oaxaca at your own pace. Perhaps pay a visit to the archaeological site of Monte Alban. The Zapotec civilisation began construction of this city around 200 BC, and Olmecs and Mixtecs have inhabited it at different times. Have your camera ready to go, because up here you can get an amazing view across the three legs of the valley of Oaxaca. Enjoy the relaxed atmosphere of the streets and take the opportunity to feast on some regional delicacies. From the delicious banana-leaf-wrapped ‘tomales’ to the spicy baked chilli and lime grasshoppers, there's no shortage of unique and delicious fare, usually sold by the lovely old ladies of the markets. Season depending, a folkloric ballet performance is an also a great optional activity. The Santo Domingo Cultural Centre is also worth a visit.

icon check Day 6 : San Cristobal de las Casas

Depart Oaxaca for the airport at approximately 5:30 am, then take the 8 am flight to Tuxtla airport (1 hour 20 minutes), before driving to the charming city of San Cristobal de las Casas (1 hour). Once in 'SanCris', as it's known, take a walk and soak up the strong old-world atmosphere of this town, which is due in no small part to the grand Spanish colonial architecture, prominent indigenous cultures and winding cobblestone streets. Your leader will help orientate you with a walk around the hotel, then you are free to venture further into the city.

icon check Day 7 : San Cristobal de las Casas

This morning, your leader will take you on a walking tour of the city, passing impressive cathedrals, green plazas and countless museums. Next, head to the nearby Maya village of San Juan Chamula (30 minutes drive). Nestled in the highlands, this village serves as marketplaces and religious ceremonial centres for the indigenous folk who live in the surrounding hills. The local people have retained their traditional way of life and can often be seen wearing their own distinctive, colourful clothes. Journey another 15 minutes to visit the next town of Zincantan. As you explore with your leader, we'll learn more about these mostly Maya communities. Later, during free time back in SanCris, perhaps rent a bike to explore the town further.

icon check Day 8 : San Cristobal de las Casas

The rest of your time in SanCris is free for you to explore on your own. You may want to pay a visit to the Na Bolom Museum, a small museum/research centre which was the home of anthropologist and photographer Gertrude Duby-Blom and her archaeologist husband Frans Blom. While Frans explored Mayan sites all over Chiapas, Trudy studied, photographed and fought to protect the scattered Lacandon people. Today, in addition to being a hotel and a museum, the house provides free accommodation to Lacandon people that make their way to San Cristobal for work, studies or medical reasons. Alternatively, you may want to visit the amber (jade) museum, which displays and sells beautifully carved items and insect- embedded pieces or venture to the Sumidero Canyon to get a dose of nature.

icon check Day 9 : Palenque

Say goodbye to San Cristobal de Las Casas as you head for Palenque and its surrounding jungle. It will be an early start to minimise the chance of hitting road closures common in the area. There will be a stop or two to stretch your legs, before arriving (4-5 hours) at the low and wide Agua Azul waterfall, which flows slowly over limestone rocks. There's time for lunch (optional) and a quick dip, so remember to pack your swimsuit! Otherwise, enjoy a scenic stroll around the beautiful surroundings, before continuing to Palenque (1.5-2 hours). Dinner is included tonight.

icon check Day 10 : Palenque Ruins / Merida

At 8 am this morning you'll drive 30 minutes to visit the archaeological site of Palenque. Located on a hilltop in an area of hot jungle, these are some of the most astounding Maya ruins in the region, dating back as far as AD600. Some of the ruins remain unexcavated and are hidden in the surrounding forest. Enjoy a 2-hour guided tour of the site and keep an ear out for the strange calls of howler monkeys as you explore this lost city. At about 11 am, take a 3-hour drive to the lunch stop. Enjoy the chance to stretch your legs as there is another 4-5 hours' drive before reaching Merida about 8 pm, the capital of the Yucatan region.

icon check Day 11 : Merida

Today is a free day to explore the many sights of Merida. Perhaps visit some of the museums, including the impressive Regional Anthropology Museum of the Yucatan, and stroll the city streets which are alive with art and culture. Hang out in the green and shady Plaza Grande, with the 16th-century cathedral on one side and City Hall, State Government Palace and Casa Mantejo on the other. The outdoor market is another essential visit, with an array of hammocks and Mayan replicas for sale, plus a selection of enticing local cuisine, including the dish cochinita pibil ('little pig') or the mind-blowingly spicy El Yucateco hot sauce. If you can't visit enough Maya sites, you may want to head for the ancient ruins of Uxmal. Here you'll visit the amazing Palace of the Governors, considered by many to be the best example of classic Maya architecture. You may choose to travel west out to the coast to take a boat ride and visit the Celestun Bird Sanctuary and Biosphere Reserve. Here, near extensive beaches lined with coconut trees, you'll see a variety of coastal birds. Depending on the season (usually Nov-Mar), you may be able to witness the magnificent sight of thousands of flamingos painting a pink streak across the landscape.

icon check Day 12 : Izamal

In the afternoon, transfer by private vehicle to Izamal, a small city an hour's drive from Merida. Izamal is an important pre-Columbian Maya site and your leader will take you for a guided walking tour of the city including a visit to the Convento de San Antonio de Padua, a Spanish monastery built on the site of a destroyed Maya temple in 1561. Take the opportunity to spend a lazy afternoon people-watching and soaking it all in.

icon check Day 13 : Chichen Itza / Playa del Carmen

Departing early, our first stop today is Chichen Itza, an hour's drive from Izamal. This is possibly the most famous Maya site in Mexico. You'll see the marvellous Temple of Kukulkan standing over the ruins and not far from the temple is the ‘ball court’, where many disputes are known to have been settled by way of a ball game that employed only the elbows, hips and wrists. Stone carvings depicting violence suggest it was not such a casual sport. Following a guided tour of the site, we'll continue to the resort town of Playa del Carmen (2 hours).

icon check Day 14 : Playa del Carmen

Take today to enjoy Playa del Carmen as you see fit. Kick back with a book, stroll along the white sands or snorkel in crystal-clear waters. Blessed with azure waters, powdery beaches and an almost European feel, Playa del Carmen is a popular resort town famed for its coral reefs. For adventures further afield, take a ferry across the turquoise seas to Cozumel, an island famous for its reef diving, or perhaps check out the Tulum ruins, an ancient Maya city protected against invaders by a high wall and situated on a cliff overlooking a white sandy beach. In the evening, settle in beachside and watch the world go by with a margarita in your hand or take advantage of the famous nightlife and let your salty hair down.

icon check Day 15 : Havana

Travel to Cuba. Although the flight is not included, a complimentary departure transfer to Cancun Airport and a complimentary arrival transfer in Havana are included with your trip. There will be a welcome meeting at approximately 6pm this evening followed by an optional group dinner. If you arrive to Havana early in the day, please note most activities in Cuba can only be booked through the tourist desk in the lobbies of the larger hotels or direct with the venue. Otherwise, there are plenty of good museums to check out, including the Museo de la Revolucion and the Museo Nacional de Bellas Artes.

icon check Day 16 : Soroa – Vinales

Enjoy a walking tour of Old Havana, a perfect first taste of the city. Your local guide will show you the cathedral, Plaza de Armas, San Francisco de Asis, Plaza Vieja and Central Park. Later you'll make the drive to Soroa, a lush enclave nestled in a beautiful valley. You'll stop in for lunch and tour the orchid garden there. Continue to lovely Vinales, where tobacco and agricultural fields lie side by side and limestone outcrops dot the landscape. The scenery here is some of the most picturesque in Cuba. There are many ways to take it all in, including cycling, walking through tobacco fields and hiking to mountain caves (all optional activities).

icon check Day 17 : Vinales

A walking tour of the farmlands and crops is included today. Learn more about the simple lifestyle here and see first hand the farmers who grow tabacco for some of the most expensive cigars. Vinales is a small and charming rural village. It's probably the easiest place to mingle with locals in Cuba, who are very sociable. Many of them love nothing better than to drink rum and dance the night away. Later head to an ecological farm for an included dinner. 

icon check Day 18 : Bay of Pigs - Cienfuegos

Head towards Cienfuegos today, it is a long travel day. You will be stopping via the Bay of Pigs not only to enjoy the stunning surrounding but to learn more about the botched US Military counter-revolutionary invasion, and you could even opt for a swim in the crystal clear water. Then the short drive to your destination for the night, Cienfuegos. This is the gem of the south, a seaside town of relaxing streets and dazzling buildings that strike a beautiful pose by the water. You will enjoy a photo stop at Palacio del Valle, which is Cienfuegos' architectural pride and joy. Learn more about its history as you take in the beauty of its intricate carvings of Venetian alabaster. If you haven't done so already, perhaps try some Cuban coffee while you're here – it's served black, strong and super sweet.

icon check Day 19 : Trinidad

Today you will board the bus for a short drive to Trinidad. There's no doubt it's one of Cuba's alluring destinations, a great place to wander around, with almost every scene offering a photo opportunity. Watch as locals casually smoke their huge cigars on the doorsteps of their homes, and hear the old Chevrolets rumbling by. Kick things off by strolling along the cobbled streets and marvelling at some of the colourful colonial architecture on display (this town was put on the UNESCO World Heritage list in 1988 for good reason). An informal salsa lesson is included so you are confident to be involved in the nightlife scene.

icon check Day 20 : Trinidad

Enjoy a day of free time. There are some great Spanish-style churches to see, and nearby is the Valle de los Ingenios, where sugar plantations stretch out as far as the eye can see. For some seaside fun, head down to Playa Ancon and stroll its long stretches of white sand. You can go for a snorkel too. Just be careful when you're in the water, as sea urchins can be a problem here. Back on the land, you can go cycling or hiking. If you rent a bicycle, be careful on the cobblestones, and remember your bike will be of the vintage variety. The trekking is great in the Sierra del Escambray, the local mountains. A folklore dance and music show in one of the open-air venues is highly recommended – a great chance to immerse yourself in Cuba's African, French and Spanish-influenced music and dance culture.

icon check Day 21 : Santa Clara - Havana

On your way back to Havana, you'll stop in at Santa Clara to visit the Che Guevara mausoleum and memorial. In the museum you can get a rare insight into the legacy of the revolutionary leader, with some interesting ephemera and artefacts on display – letters, firearms, even medical devices. Upon arrival in Havana, stop by Revolution square then prepare for a final night of celebrations. 

icon check Day 22 : Havana

Your trip comes to an end this morning after breakfast. Check-out time is 10 am.

What's Included?icon readmoreicon minus

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Meals

21 Breakfasts, 3 Dinners
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Transport

Private vehicle, Plane
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Accommodation

Comfortable Hotel (14 nights), Premium Guesthouse (7 nights)
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Included Activities

  • Havana - Revolution Square

Important Detailsicon readmoreicon minus

icon readmoreicon minusJoining Point

Hotel Century Zona Rosa

#152 Calle Liverpool, Juarez

Zona Rosa

Mexico

06600

MEXICO

Phone: 52 (55)57269911

icon readmoreicon minusFinishing Point

A Premium Guesthouse

Please read Joining and Finishing Point Instructions in the Essential Trip Information Document for details about your assigned guesthouse

Havana

CUBA

icon readmoreicon minusPhysical preparation

None of the activities featured in this trip require special training or skills, just a reasonable level of fitness and a willingness to participate. Cobblestones and uneven roads are common and you may be required to walk in hot and humid conditions. If you are in any doubt, please share these concerns or issues with your sales consultant so that your leader is aware prior and can pre-empt your needs.

icon readmoreicon minusContinuing point

A Premium Guesthouse

Please read Joining and Finishing Point Instructions in the Essential Trip Information Document for details about your assigned guesthouse

Havana

CUBA

icon readmoreicon minusContinuing point description

Cuban Guesthouses (known locally as Casas) are more similar in style to B&Bs than they are homestays. Families do not necessarily live in the residence and most houses we contract are primarily a business. While some guesthouse managers and owners speak English, interaction mostly consists of gestures, smiles and ‘Spanglish’. Just like the residences in your own neighbourhood, each casa is unique; expect there to be differences between the rooms you and your travelling companions stay in (generally we arrange things so that there are 1-4 group members in each house).

Each room has a private bathroom with towels, and occasionally basic toiletries are provided. Premium guesthouses at least will not have electric shower heads although as with many developing countries, power cuts do occur on occasion, meaning that hot water can’t always be guaranteed regardless of the standard.

icon readmoreicon minusContinuing point instructions

We have an expansive contracted list of guesthouses across the Havana neighbourhoods of Vedado, Central Havana and Old Havana. Please advise bedding configuration requests to your booking agent at least 14 days prior to travel to aid guesthouse and rooming allocations, which are finalised 10 days prior to departure based on the configuration of each travelling party. You may request your confirmed guesthouse name and address inside 7 days of departure from your booking agent. For this reason, a complimentary airport arrival transfer is included, and the transfer driver will know the address of your assigned guesthouse; valid if you are arriving on Day 1 or if you have booked pre-tour accommodation through us. You must provide your flight details to your booking agent at least 5 days prior to travel.

ARRIVAL TRANSFER:

After collecting your luggage, exit through the main arrivals’ door. Look for a representative wearing an Ecotur branded shirt holding a sign with the Intrepid Travel logo. You will be directed to your transfer driver who will know the address of your assigned guesthouse. If you can't locate the representative, go to Terminal 3 to find the free-standing pull-up banner with the Intrepid Travel logo on it and wait there until a representative wearing an Ecotur branded shirt finds you. For assistance during business hours, go to the Ecotur office outside terminal 3 near the carpark, or call +53 5438 9140 at any time of the day (do not rely on somebody else to speak on your behalf as they may be seeking commissions to direct you to another transfer company). Alternatively, you can reach our local operator on +53 5333 8121 or +53 5510 5525; see the Problems and Emergency Contact Information section in your Essential Trip Information document for more details to successfully connect.

LOCAL ASSISTANCE:

We have a desk located in the listed address below; providing a 24-hour service with English speaking employees if any assistance is required.

La Gargola Guesthouse

1st floor #82 Cuba street, Old Havana (between Cuarteles & Chacon Streets)

PH: +53 (7) 8605493

The Spanish translation is Casa La Gargola 1° Piso #82 Calle Cuba, entre Cuarteles y Chacon, Havana Vieja.

icon readmoreicon minusImportant information

1. Your adventure begins with a welcome meeting at 6pm on Day 1. There are no activities planned for the final day so you may depart at any time.

2. To have a private room on this trip, a single supplement is bookable; subject to availability.

3. For the included internal flight ticket, please provide your full name exactly as per passport, at the time of booking or at least 45 days prior to travel.

4. To save you money and the hassle of booking multiple trips, this journey is a combination of some of our most popular adventures. Your leader and the composition of your group may change with the start of each adventure.

5. As this is a combination trip, the flight from Cancun to Havana on Day 15 is not included in the tour cost and it must be purchased it separately. When booking this flight, keep in mind there will be a group meeting at 6pm in Havana on this day so we recommend arriving prior to this.

6. A complimentary airport arrival transfer is included; valid if you are arriving on Day 1 or if you have booked pre-tour accommodation through us. You must provide your flight details to your booking agent at least 14 days prior to travel.

7. Complimentary mid-trip airport departure and arrival transfers are included to help ease your independent connections throughout the combination trip. You must provide your flight details to your booking agent at least 14 days prior to travel.

- An airport departure transfer is included from Playa del Carmen

- An airport arrival transfer is included in Havana

8. In Cuba, the airport arrival transfer driver will know the address of your assigned guesthouse.

9. Guesthouse and rooming allocations are finalised inside a week from departure based on the configuration of each travelling party. Please advise bedding configuration requests to your booking agent at least 14 days prior to travel.

10. A visa or tourist card, organised prior to arrival, is required for all nationalities visiting Cuba.

11. The Cuban government has declared that travel insurance is compulsory for all travellers. Proof of insurance may be requested at Havana Airport by immigration officials.

12. There are unprecedented changes happening in Cuba right now. It is an exciting time but it also means some patience and understanding is required for the heightened demand of infrastructure, accommodation and services. To help set your expectations correctly, please read the ‘Is this trip right for you?’ and ‘Joining point description’ sections in the Essential Trip Information Document.

13. Hurricane season in this region is June to November, when landslides, mudslides, flooding and disruptions to essential services can occur. Intrepid monitors any situations that arise, and may need to change itineraries or activities in response to these natural weather occurrences.

icon readmoreicon minusGroup leader

All Intrepid group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Intrepid endeavours to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.

Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious and social aspects. At Intrepid we aim to support local guides who have specialised knowledge of the regions we visit. If you were interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.

icon readmoreicon minusSafety

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trips. We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage. Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns. For more details on the type of conditions and safety standards you can expect on your trip, please refer to Intrepid's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:

https://www.intrepidtravel.com/safety-field

PETTY THEFT AND PERSONAL SAFETY: While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.

MONEY WITHDRAWAL: In order to avoid fraud and theft, it is advisable that you withdraw money from ATMs located inside banks or guarded shops during business hours only.

LOCAL LODGINGS: On this trip you will be staying in some restored houses and local lodges - these are one of the charms of this journey, but their staircases, balconies and passages etc may not always comply with western safety standards. Please do not expect elevators in these properties as they are preserved to their original state.

FIRE PRECAUTIONS: Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.

SEAT BELTS: Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.

icon readmoreicon minusCommunications

WhatsApp is a popular way to communicate in Latin America. We recommended downloading WhatsApp prior to departure to communicate with by text with your leader and group members during the tour. Once downloaded, please validate your phone number before leaving home as you will not be able to do this once you arrive, unless you have international roaming enabled. Connections for making phone calls through WhatsApp are not reliable, so please do not use this app to make calls to our emergency phone line.

INTERNET IN CUBA:

There are WIFI hotspots located at larger hotels and at major public squares in most cities. You will need to purchase an ETECSA internet card from the ETECSA shop or larger hotel. Usually these come in 1-hour blocks at a price of CUC1 per hour. We recommend downloading a messaging app prior to arrival to communicate with your friends and family back home, such as Whatsapp or IMO. After partial use, ensure you log out correctly so that your time is not used up. If the login page does not open when you select the WIFI, type this into your browser: www.portal-wifi-temas.nauta.cu

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If you receive an immigration card upon entry, please ensure you keep this safe as it may be requested at point of exit. For further information regarding country entry and exit fees, please refer to the 'Money Matters' section of this document. 

Mexico - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. Contact the nearest Embassy or Consulate of Mexico for the most up to date information. You will be required to fill out a Multiple Immigration Form (FMM) upon arrival. This FMM form must be stamped by Mexican immigration and kept until you leave. The maximum stay is 180 days, but they may sometimes put a lower number unless you specify otherwise.

Cuba - Contact the nearest Embassy or Consulate of Cuba for the most up to date information. To enter the country, visitors are required to have evidence of sufficient funds for the duration of their stay, proof of travel medical insurance, as well as onward travel ticket.

Passport holders from Australia, Canada, and New Zealand are required to obtain a Tourist Card (Tarjeta de Turista) which is valid for 30 days from date of entry. In some cases, you may be required to buy the card at your departure airport (Eg. YTO, MEX, CUN, SJO, LIM, PTY), either at the check in counter or at the flight gate itself some minutes before departure. Others need to buy the tourist card from their travel agency, but policies vary (eg Canadian airlines give out tourist cards during the flight), so you'll need to check ahead with the airline office. In some cases, you can arrange a visa prior to departing your home country but this is usually more expensive and time consuming. All Tourist Cards are the same, except if you are flying direct to Cuba from the USA (including flights that transit via the USA), please read below.

Anyone travelling from the United States, regardless of citizenship and nationality, must comply with the regulations set by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury. Individuals travelling to Cuba are not required to obtain licenses from OFAC if their travel is covered by a general license. Under the general license, there are 12 permitted reasons for travel and as such the license category “Support for the Cuban People” (516.574) allows individuals to holiday in Cuba, however, please be advised that the discretion lies with airport officials. The Cuban Tourist Card cannot be arranged prior to arrival in the USA and must be purchased from the airport before boarding your flight to Cuba (Pink in colour; costing USD$50). This should be obtained by presenting your boarding pass at the check-in counter, or for some airports, at the gate. Please note that at check-in you might be asked to present your trip vouchers and Essential Trip Information (ETIs) Document when procuring the Cuban Tourist Card, so be sure to bring printed copies of these with you. Your chosen airline should have more information about the departing airport’s process on flying directly from the United States to Cuba. If you are an American citizen, American permanent resident, or hold any type of American Visa, and are considering travelling to Cuba, please refer to the US Department of State Bureau of Consular Affairs website - https://travel.state.gov – and the U.S. Department of the Treasury - https://www.treasury.gov/resource-center/sanctions/Programs/pages/cuba.aspx - for the latest advice.

If you are British or reside in Great Britain with a passport from the European union, Canada, Australia or New Zealand, you can apply for Tourist Card here - https://www.cubavisas.com - (This type of tourist card would not be valid for travel to Cuba from the USA, Puerto Rico or US Virgin Islands) – Please read above for more information about travelling to Cuba directly from America. You may use this local address to apply for your Tourist Card - Casa La Gargola, 1st floor #82 Cuba street, Old Havana. Alternatively, you can apply direct (postal only) to the Consulate http://misiones.minrex.gob.cu/en/united-kingdom.

USA Visa Waiver - Applicable if arriving via the United States of America.

Many countries now operate under a visa waiver program, meaning a visa isn't required, however you still need to obtain an authorisation which confirms that you have been approved to travel. This authorisation must be obtained in advance of travel. See https://travel.state.gov/content/travel/en/us-visas/tourism-visit/visa-waiver-program.html

All travellers from Visa Waiver Program countries must obtain an electronic travel authorization prior to their flight from the Electronic System for Travel Authorization (ESTA) website: https://esta.cbp.dhs.gov

All ESTA registration applications or renewals require a US$14 fee to paid by card. Apply for ESTA no later than 72 hours (we recommend 1 week prior to travel) before departing for the USA. Real-time approvals will no longer be available and arriving at the airport without a previously approved ESTA will likely result in being denied boarding. If there are any discrepancies between the name on your ESTA, your passport, your tickets or even your frequent flyer membership, you may be detained at Immigration and subject to a secondary inspection which could take a few hours. If you have recently changed your name, please check that your details have been updated everywhere.

If you are from a country eligible for the visa waiver program but are a dual citizen of Iran, Iraq, Syria or Sudan, or if you have travelled to Iran, Iraq, Syria or Sudan since 01 March 2011, you will not longer be eligible for the visa waiver program and will instead need to apply for a non-immigrant visa. Please see the Department of State website for more information: http://travel.state.gov//content/travel/en.html

Canada Visa Waiver - Most nationalities except South Africans do not need a visa for Canada, but will need to apply online for an Electronic Travel Authorization (eTA). See http://www.cic.gc.ca/english/visit/eta.asp for details and to apply. There is a fee of CA$7 for this service. Travellers will need an eTA before they can board a flight to Canada.

icon readmoreicon minusWhy we love it

Be dazzled by Mexico City's sprawling urban jungle

Wander among the ancient Zapotec ruins of Monte Alban

A guided walking tour of  Old Havana sheds lights on the difference between the lives of city and rural life in Cuba

A visit to the Che Guevara mausoleum and museum allows you to learn about the iconic Cuban revolutionary in the right contextTrinidad is a real Cuban treat – step back in time on its old-world streets, then hit some fine palm-flanked beaches

Try your hand at traditional dance moves with an informal salsa lesson

icon readmoreicon minusIs this trip right for you

There are a few long days of travel, as you'll be covering a lot of ground. You will, however, make stops at interesting locations to break up the longer drives.

The tropical climate of Central America means conditions can be hot and humid. Always carry plenty of water with you and stay hydrated, especially on walking tours. There will of course be plenty of chances to swim!

It's a good idea to learn as many Spanish words as you can. Locals are very friendly, but can be shy, so you'll need to make an effort to break the ice. It's a great way to show respect and involve yourself in their culture.

Due to increased activity by the Zapatista movement in the region around Palenque, some changes to your itinerary may be necessary for your safety.

The guesthouses (Casas) we use are much nicer than your average Cuban dwelling but keep in mind that each and every room is unique. Regardless of where you stay, power cuts and breaks in hot water are sometimes unavoidable, as in any developing country.

Funds can be difficult to access in Cuba. Ideally bring multiple credit cards from several different banks just to be sure.

Luxuries such as air conditioning, and even toilet seats, are often scarce. Part of the experience here is learning to appreciate everyday Cuban resourcefulness.

Internet access can be hard to come by, and when it's available it's often unreliable and expensive. This is, on the other hand, a great opportunity to take a break from modern devices and have a true holiday.

icon readmoreicon minusHealth

All travellers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Intrepid Travel reserves the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements as they may not easily be obtained at the locations on this trip. Please ensure that you are adequately prepared.

ZIKA VIRUS:

There have been reports of transmission of the mosquito-borne Zika virus in this region and we advise all travellers to protect themselves from mosquito bites. Given possible transmission of the disease to unborn babies, and taking a very cautious approach, we recommend all women who are pregnant or trying to get pregnant to consult with their doctors before booking their trip.

MALARIA:

There is no commercially available vaccination against malaria, which is transmitted by mosquito bites and is a risk in many less-developed tropical areas in Africa, Latin America and South East Asia. Protection against mosquito bites is essential and where the risk is considered high, anti-malarial medications are recommended. Anti-malarial medications should be discussed with experts as there are different medications available and not all medications suit all people or all destinations. Where malaria is considered prevalent in mountainous regions we prefer that trekkers to altitude try to avoid the use of mefloquine (Lariam) if possible.

DENGUE FEVER:

Dengue Fever is common in Latin America and can occur throughout the year. Argentina, Bolivia, Uruguay, Brazil and parts of Mexico are currently suffering from a serious outbreak. This virus is transmitted by mosquitoes. There is no vaccination against it, but there are preventative measures that you can take such as wearing long clothing, using repellent and being indoors particularly around dusk and dawn.

icon readmoreicon minusFood and dietary requirements

While travelling with us you'll experience the vast array of wonderful food available in this region. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the tour package. This also gives you more budgeting flexibility. As a rule our groups tend to eat dinner together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though. Your group leader will also be able to suggest restaurants to try during your trip.

DIETARY REQUIREMENTS

Generally speaking, in bigger cities/towns vegetarians can expect a reasonable range of vegetarian venues and/or vegetarian options within tourist restaurant menus. However, vegetarianism is not the norm in this part of the world so options can be limited when eating at homestays, small local restaurants, street stools, markets, etc.

More restrictive diet requirements (vegans, celiac, gluten intolerance, fructose intolerance, lactose intolerance, etc.) can also be accommodated along this trip but you should expect a lesser variety than what you can expect at home. We recommend that to bring your own supply of snacks with you.

Vegetarians should be aware that while you can get vegetarian meals in Cuba, you generally won't find much variety and you may get tired of being offered the same every day (i.e. - rice, beans, omelette and salad). Vegetarians are often surprised that their meals are no cheaper than those containing meat, and this is because vegetables on the free market in Cuba are of similar prices to those of meat.

Please let us know your diet requirements before your trip starts.

SIMPLE BREAKFAST

Some of the included breakfasts along this trip can be quite simple: toasts, spreads, juice and coffee or tea.

FOOD IN CUBA:

Food in Cuba has a reputation for being bland and lacking variety, however it has improved dramatically over the last two years. There are very limited snacks available in Cuba; convenience stores exist but are certainly not as prevalent nor sell the quantity or variety of snacks or junk food you may be used to at home. You may wish to bring your favourite chocolates, candy or healthy snacks like muesli bars.

Beans and rice are the staples, with cucumber, tomato and cabbage being the conventional ingredients for a Cuban salad. Chicken and pork are the most common meats served in Cuba, however fish and a variety of seafood is also frequently on offer. Please be aware that it is a cultural trait to serve meals larger than you are expected to finish, but be assured nothing will go to waste.

It can be hard to find a suitable place to eat while travelling in Cuba, as roadside restaurants tend to cater for large tour groups and either offer a fixed meal or a very limited selection of snacks. In the cities and towns small privately-owned restaurants, paladares, offer a little more choice but can often only seat a maximum of twelve people (the number for which they are officially licensed).

icon readmoreicon minusMoney matters

When it comes to money matters on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need. Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document).

The recommended amounts are listed in USD for the relatability of universal travellers, however the local currency is needed in the countries you are visiting.

CONTINGENCY FUNDS:

We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you have access to the equivalent of an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last minute changes to enable our trips to continue to run, and as a result there may be some extra costs involved.

MEALS NOT INCLUDED:

For this trip, we recommend between USD/CUC 25 to 50 per day. How do we work this out?

Breakfast - If breakfast is not included, you can expect to pay between USD5 to USD10 at a local café or approximately CUC5 in the Cuban guesthouses.

Lunch - If you are happy with a quick snack on the go, you may get away with as little as USD5 to USD10 at a local eatery or for a sandwich and a drink at a café. On the other hand, a lunch meal at a more tourist restaurant can cost between USD/CUC 10 to 15.

Dinner - At dinner time, your leader will normally recommend restaurants where you can try the local specialties of the region. Expect meals to cost between USD/CUC 12 to 25 for a main.

These are indicative prices only. If you are in a tight budget, and are happy to eat just local food and not afraid of an upset tummy every now and then, you can eat cheaper than this. Although in Cuba, there isn’t much in the way of cheap street food other than pizzas which cost CUC2. If you want to try just the finest food at the finest restaurants, then you can expect meals to cost as much as in western countries.

CREDIT CARDS & ATMs (outside of Cuba):

ATMs are widely available in major towns and cities across Latin America. Credit cards are generally available in tourist shops and restaurants. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only.

Check with your bank before departure that your card is accepted in the countries you are travelling to and what their fees and charges are. Also ensure your bank is aware of your travel plans as - suspecting fraud - they may cancel your cards after the first few international transactions. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day.

If bringing over cash, please note USD100 bills with serial number CB or BE and any other USD bills that are old, torn, written or stamped on will not be accepted by local banks.

CURRENCY INFORMATION:

Mexico currency information - The official currency of Mexico is the Mexican Peso (MXN). You can pay with major credit and debit cards at many hotels, restaurants and stores but otherwise plan on making cash purchases with pesos. You can use major credit cards and some debit cards to withdraw pesos from ATMs and over the counter at banks. Few businesses accept US dollars however this is the easiest currency to exchange.

Cuba currency information - The official currencies of Cuba are the Cuban Peso Convertible (CUC) and the National Peso (CUP also known as Moneda Nacional M.N.). Non-Cubans deal almost exclusively in convertibles (CUC). The National Peso (CUP) has very limited use, especially for travellers. What's confusing for travellers is that the Cubans call both currencies 'pesos', so you must ask or know the value of something to know which currency they are referring to (CUC1 = US$1 and CUC1 = CUP24). Cuban law states that it is illegal to remove any bills from Cuba so ensure that you use up both currencies before departing the country.

ACCESSING FUNDS IN CUBA:

Travellers often experience problems accessing funds in Cuba. To avoid being caught without money in Cuba, ensure you have a variety of ways of accessing your money including cash (GBP CAD or EUR) and bank cards from various banks. Cards issued by US banks or banks affiliated with US banks are not accepted in Cuba at all; among others, this includes Travelex, Westpac and Citibank. Contact your bank prior to travel about using your bank card in Cuba. We recommend you use the ATM at the airport upon arrival; located outside the terminal, tucked in the corner of the currency exchange house. You will find ATMs dotted sparsely throughout most cities, but they can be quite temperamental, so you may have to try a couple before finding the one that works for your card.

EXCHANGING CASH IN CUBA:

CADECAs are the official government currency exchange houses. These can be found in every city, at the airport, and are commonly found in the larger hotels in Havana. Please note that most are closed on Sundays. For any services offered, such as money exchange or cash advances, you will need your passport to proceed. Note it is in your best interest to specifically ask for smaller bills. The only currencies that you are guaranteed to be able to exchange are CAD, EUR and GBP. The US dollar is not accepted as legal tender in Cuba, and attracts a large commission fee at exchange. The exchange rates used by the CADECA are the same in every CADECA around Cuba and represent about a 3% commission for the bank (included in the exchange rate). For cash advances and when using the ATMs, there is a 3% fee charged. This means that for value for money it's approximately the same if you are making a cash advance or exchanging cash. 

ENTRY AND EXIT FEES:

The below country specific information was correct at time of writing, however please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information.

Mexico - If you enter Mexico by air, the MX$500 immigration fee is included in your airfare. If you enter Mexico overland, the immigration office will arrange for you to pay this fee at a nearby bank. You will receive an FMM card upon entry which you need to retain and present upon exiting the country. If you exit Mexico overland, there is a Mexican Tourist Fee (DNI - Derecho de No Inmigrante) of MX$558 (US$30).

Cuba – There are no entry or exit fees. A departure tax of US$25 is included in the cost of your flight ticket.

TIPPING:

If you're happy with the service you receive, providing a tip - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please note we recommend that any tips are given directly to the intended recipient by a member of your group, rather than collected and passed on by the group leader. In Cuba, due to the low Government-set wages in Cuba tipping is relied upon heavily so expect to tip for just about everything.

The recommended tipping amounts are listed in USD for the relatability of universal travellers. We do however recommend that you tip in the local currency - Hold on to your smaller notes and coins to make tipping easier. The following amounts are per person suggestions based on local considerations and feedback from our past travellers:

- Restaurants: Local markets, government and private (paladares) restaurants - round your bill up to the nearest 10%. There's no need to tip at dinners taken at Guesthouses.

- Guesthouse: You may consider tipping the employees (not the owners) of a Guesthouse; USD$1-2 is suggested, although a clothing item, a towel or the like will be kindly received.

- Toilet attendant: USD 0.25 per use.

- Musicians: USD$1-2 per session.

- Local guides: Throughout your trip you may at times have a local guide in addition to your leader. We suggest USD$2 per person per day for local guides.

- Drivers: You may have a range of drivers on your trip. Some may be with you for a short journey while others may be with you for several days. We would suggest a higher tip for those more involved with the group however a base of UD$1-2 per day is generally appropriate.

- Your Tour Leader: You may also consider tipping your leader for outstanding service throughout your trip. The amount is entirely a personal preference; however as a guideline USD$2-4 per person, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

In total, we recommend you budget approx USD$10-15 per day of your trip to cover tipping.

icon readmoreicon minusWhat to take

Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips.

Other than the items and clothing you always need on a trip, below we have listed packing suggestions specific for this trip:

ESSENTIAL:

- Warm as well as light clothing. Central America is often assumed to have hot weather, but it can get cold in the countryside, mountains and at night in the winter so we suggest you check the expected temperatures en route and bring clothing that you can layer

- Closed-in shoes will help to protect your feet from cuts and scratches when walking through cities as well as bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings

- Sun protection - hat, sunscreen, sunglasses

- Water bottle. We recommend at least a 1.5 litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments

RECOMMENDED:

- Soft and/or hard copies of all important documents e.g. air tickets, passport, vaccination certificate, travel insurance etc. and keep the hard copies separate from the originals. While not valid, a copy makes it very much easier to obtain replacements if necessary

- Reusable straw 

- Electrical adapter plug (view www.kropla.com)

- Personal medical kit. Your guide will carry a large kit but we recommend you carry items such as mild pain killers, electrolytes and Band-Aids

- Insect repellent

- Watch/Alarm clock or phone that can be used for both

- Swimwear

- Travel beach towel

- Tissues &/or toilet paper &/or wet wipes

- Insect repellent

- Toiletries. We recommend you to take your own supply of shampoo, soap and toilet paper to use in the guesthouses and public toilets. We also encourage women to take their own supply of sanitary items as these items are not widely available for purchase in Cuba

- Despite their low income levels, Cubans love to dress up smartly and fashionably whenever they can. For going out in the evenings, casual dress is acceptable everywhere although one collared shirt for males is recommended, otherwise there's no need to bring clothes or footwear especially for this

OPTIONAL:

- Ear plugs to guard against a potential snoring room-mate

- Phrase book

VALUABLES:

Please try to avoid bringing unnecessary valuables, and use your safe if available. It’s also a good idea to purchase a money belt or pouch that is easily hidden.

LAUNDRY:

A laundry service is offered at some hotels used on this trip, or in some guesthouses if you’re travelling in Cuba. You might need to wait for a two-night stop to make sure you get it back in time. While laundry at hotels is usually charged by the item, laundromats which are also an option, usually charge by the kilo, which is generally inexpensive (approximately USD$5 per kilo).

GIFTS:

Given the difficulty of securing basic goods in Cuba, surplus items that you have at home such as soap, shampoo, perfumes, sewing kits, toothbrushes and pens or pencils are warmly accepted. We do encourage you to discuss gift giving with your leader so that items can be distributed to organisations in need. If you decide to hand out gifts without the leader’s guidance, we suggest you distribute as a sign of appreciation after a genuine interaction, whether that be a conversation or offered help, rather than a means to create engagement. Please always refrain from handing items directly to children. It is not necessary to bring gifts for the guesthouse owners in Cuba; these are not a homestay experience and as they are a business they are most-likely run by some of the more well-off families who will be happy enough with just your good-natured presence.

icon readmoreicon minusClimate and seasonal

Please note that Hurricane season is June to October, when landslides, mudslides, flooding and disruptions to essential services can occur. Intrepid monitors these situations as they may arise, so that itineraries or activities can be amended as necessary.

icon readmoreicon minusA couple of rules

Everyone has the right to feel safe when they travel. We don’t tolerate any form of violence (verbal or physical) or sexual harassment, either between customers or involving our leaders, partners or local people. Sexual relationships between a tour leader and a customer are strictly forbidden.

Use or possession of illegal drugs will not be tolerated on our trips. If you choose to consume alcohol while travelling, we encourage responsible drinking, and expect that you’ll abide by the local laws regarding alcohol consumption.

The sex tourism industry is known to exploit vulnerable people and have negative consequences on communities, including undermining the development of sustainable tourism. For this reason, patronising sex workers will not be tolerated on our trips.

By travelling with us you are agreeing to adhere to these rules. Your group leader has the right to remove any member of the group for breaking any of these rules, with no right of refund.

If you feel that someone is behaving inappropriately while travelling with us, please inform your tour leader or local guide immediately. Alternatively, contact us on the emergency contact number detailed in the Problems and Emergency Contact section of this Essential Trip Information.

icon readmoreicon minusFeedback

Can’t stop thinking about your adventure? Tell us all about it! We read each piece of feedback carefully and use it to make improvements for travellers like you. Share your experience with us at: http://www.intrepidtravel.com/feedback/

icon readmoreicon minusEmergency contact

GENERAL ISSUES ON YOUR TRIP

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.

BOOKING ENQUIRIES / ISSUES

For general enquiries or questions about your booking, please contact your agent or adventure specialist, or visit us at:

http://www.intrepidtravel.com/au/contact-us

CRISIS AND EMERGENCIES – Central America

In the case of a genuine crisis or emergency, please contact our local office:

Intrepid's Local Operator (located in Costa Rica): +506 6022 4721

CRISES AND EMERGENCIES - Cuba

Please be aware that communication lines in Cuba are unreliable and establishing a clear line requires patience. Please follow these instructions to ensure our operators can assist you in times of need. Since voicemail isn't an option and most incoming call phone numbers are automatically blocked, our operator will not be able to return any missed calls. The only solution to this problem is persistence. Keep calling the line until an operator answers the call. Alternatively, the emergency line is a mobile number that can be reached via text. If you cannot establish a connection to our operators over the phone, please send a text with your full name, any reference codes (if known), the issue at hand and a return contact number. You will most likely receive a response via text. 

In the case of a genuine crisis or emergency, please contact our local office:

Intrepid's Local Operator (located in Havana): +53 5333 8121 or +53 5510 5525

If you cannot reach the operator using the above numbers, alternatively you may try our Cuba representative located in Australia +61 430 504 636

icon readmoreicon minusResponsible travel

Our Responsible Travel Policy outlines our commitment to preserving the environment, supporting local communities, protecting the vulnerable and giving back to the places we travel. All our trip leaders, suppliers and staff are trained on these principles, and are core to us delivering sustainable, experience-rich travel.

Explore the different parts of our Responsible Travel Policy by visiting:

https://www.intrepidtravel.com/responsible-travel

icon readmoreicon minusAccommodation notes

The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances.

Throughout the trip we request that our lodgings prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination.

We have classified guesthouse rooms into two standards for the comfort levels of our trips: Standard and Premium. Most differences can be a little hard to tell at first, particularly when taking aesthetic into account which varies greatly not only between rooms but also between cities and provinces. Be assured though that the comforts to which foreign travellers are accustomed have been taken into account in classifying premium guesthouses a higher standard of accommodation.

For this itinerary, the standard guesthouse rooms will have an ensuite and air-conditioning however will not necessarily have a split system, an in-room or in-house safe or imported bedding.

Premium:

- Larger rooms

- Imported mattresses and pillows rather than locally made

- The linen is cotton rather than synthetic

- Split system air-conditioning

- In-room or in-house safe available for use

Stairs are prevalent in Cuban homes. If this presents a problem to you, then please advise us at time of booking so we can request rooms on or closer to ground level.

PRE-TOUR ACCOMMODATION:

We aim to confirm the first night of your tour in Old Havana however occasionally due to availability we will confirm it in either Central Havana or Vedado. If you book pre-tour accommodation through us we will also aim to book these nights in Old Havana. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.

POST-TOUR ACCOMMODATION

The final night of your tour may be booked in either Vedado, Central Havana or Old Havana. If you book post-tour accommodation through us, we aim to confirm it at the same property of your final tour-night (regardless of the area we have secured) to avoid the inconvenience of you having to move. If you specifically prefer your post accommodation to be booked in old Havana (knowing you may have to move areas on your own accord), you must inform your booking agent and we will request this. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.

icon readmoreicon minusTravel insurance

Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

When travelling on a trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.

If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.

http://www.intrepidtravel.com/insurance.php

TRAVEL INSURANCE:

The Cuban government has declared that travel insurance (which covers at least medical expenses) is compulsory for all travellers to Cuba. Proof of travel insurance may be requested at Havana airport by immigration officials. Travellers failing to produce a valid document will be required to purchase a new policy at the airport, before being granted access to Cuba. Cuban authorities also announced that they will not recognise any insurance policy issued or underwritten by any insurance company which has an affiliation with a US company. You should take this into account when purchasing your insurance before departure from your home country.

icon readmoreicon minusYour fellow travellers

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.

SINGLE TRAVELLERS:

Our group trips are designed for shared accommodation and don't involve a compulsory single supplement. Single travellers share with people of the same gender in accommodation ranging from twin to multishare. Some of our itineraries have accommodation booked on a mixed gender share basis and where applicable this will be specified in our Essential Trip Information. On a selection of our trips, you have the option to pay a single supplement to ensure that you have your own accommodation (where available). Please note that this only applies to accommodation during the tour - pre-trip and post-trip accommodation will be booked on a single room basis.

icon readmoreicon minusItinerary disclaimer

ITINERARY CHANGES:

Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It is important that you print and review a final copy prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays or other factors, further changes may be necessary to your itinerary once in country. The order and timing of included activities in each location may also vary seasonally to ensure our travellers have the best experience. Your tour leader will keep you up to date with any changes once on tour.

OPTIONAL ACTIVITIES:

A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and may be on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your leader know you are interested and they can assist.

Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high risk activities not listed above have not been assessed by us and as such our staff and leaders are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk.

icon readmoreicon minusAccommodation

Hotel (14 nights),Premium Guesthouse (5 nights),Standard Guesthouse (2 nights)

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Win a Classic African Adventure Tour to Kenya Overland Safari. Every NOVICA product purchased through the end of the year qualifies as an entry. Let the journey begin!
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