Discover Mexico & Cuba

22 Days from $2,630

START: Mexico

FINISH: Havana

AGES: Over 15

THEME: Explorer

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Description

From city to country to coast, this is the perfect taste of Mexico and Cuba. Arrive in the mad metropolis of Mexico City and meander your way through jungle and ruins to the relaxed beaches of the Yucatan Peninsula, unravelling the magnificent mystery of the ancient Maya civilisations along the way. Jump across to the charming streets of Havana, where old-time American automobiles, richly scented Cuban cigars and an eclectic tapestry of architectures evoke a colourful past. Between the small-village vibes of Vinales and the fascinating charm of Trinidad, discover Cienfuegos and its blend of Caribbean and Parisian flavours. With plenty of time to swim, snorkel, cycle and hike, this adventure combines Central America's most colourful and exciting destinations.

Start: Mexico

Finish: Havana

Ages: Over 15

Theme: Explorer

Accommodation: Hotel (13 nights), Overnight bus (1 night), Standard guesthouse (7 nights)

Destination: Havana

Highlights

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You've never seen true colour until you've been to a Mexican market. Practice your bargaining skills, snap some photos and pick up traditional handicrafts at the markets in Mexico City and Puebla.
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Eat your way through arty Oaxaca at its many market vendors and authentic restaurants – mole poblano and mezcal for dinner? Delicioso!
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Chichen Itza is one the New Seven Wonders of the World. It's not hard to see why – strolling around the ancient Maya ruins feels pretty wondrous.
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Venture to the village of Vinales, where the small-town charms are many. Spend your time sipping rum in quaint bars with locals and exploring hidden caves in the mountains.
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Pay your respects at the mausoleum of Che Guevara and receive a fascinating insight into the rise and fall of the charismatic and highly celebrated Cuban revolutionary.
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Learn the lingo with an informal lesson in the Spanish language. From Hola to Hasta Luego to the all-important phrases – like how to order a cerveza!
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See why Trinidad is a favourite for many Intrepid adventurers. Wander the cobblestone streets alongside cowboys and farmers and clock the best-preserved colonial buildings in Cuba.

Itineraryicon readmoreicon minus

icon check Day 1 : Mexico City

Bienvenidos a Mexico City! This is one of the world's largest urban centres, a melting pot of modern and ancient offering a huge variety of museums, galleries and architectural delights, along with thumping nightlife and unparalleled street food. Your adventure begins with a welcome meeting at 6 pm, but if you arrive early then perhaps head to the Zocalo – the massive central square – and check out the Aztec ruins and colonial architecture. There are also plenty of parks, smaller plazas and gardens to relax in and adjust to your new life in Mexico.

icon check Day 2 : Mexico City

After sleeping off last night's tacos, your leader will take you on a walk around town and point out the metro, ATMs and other need-to-knows. The rest of the day is free for you to explore as you wish. Art fans will want to check out the Frida Kahlo Museum, while history buffs may want to take an optional trip to the archaeological ruins of Teotihuacan. The ruins are located 50 km out of the city and a local guide will lead you down the 'Avenue of the Dead', pointing out the famous Pyramid of the Sun and Pyramid of the Moon. There's also time to visit the Virgen de Guadalupe. In the evening, why not join the Mexican Night Out Urban Adventure, in which you can get among Mexico's Holy Trinity of entertainment: Cantinas, Mariachi and Lucha Libre wrestling. Sip some tequila at a cantina, shuffle and sway to Mariachi music and watch masked wrestlers dive, fly, writhe, and grandstand for the audience for a truly loco night out.

icon check Day 3 : Puebla

Enjoy free time for a final exploration of Mexico City. The group will head to the bus station in the late afternoon to catch a local bus to Puebla (approx. 2.5 hours), and if you're the grazing type, please make sure you bring some snacks along for the journey as well as some water. The local buses in Mexico aren't the colourful school buses seen in other areas of Central America – most are comfortable, coach-style vehicles equpiped with bathrooms. The air conditioning will be blasted often, so don't forget to bring a jacket too. On arriving in Puebla, your leader will take you out for an orientation walk and run through some common Spanish phrases to help you make the most of the days ahead.

icon check Day 4 : Puebla

Puebla is a rapidly growing city featuring many well-maintained churches and buildings from the colonial period, and today is free for you to discover the city at your leisure. Though there are enough churches to visit a different one every day for a year, two of the best examples are Santa Domingo Church and the Rosary Chapel, located in town. Further afield lies the Great Pyramid of Cholula, containing five miles of tunnels and ancient history with the enormous Popocatepetl Volcano serving as a backdrop. Puebla also has plenty of markets where you can brush up on your bargaining skills or pick up some local handicrafts. In the evening, why not try some mole poblano, a native Puebla dish that's famous all over Mexico. Perhaps you could even try making it yourself during an optional cooking class.

icon check Day 5 : Oaxaca

Journey by local bus to Oaxaca, arriving after approximately five hours. Oaxaca is a beautiful, old colonial town full of graceful arcades and colourful markets, in which you'll find the Zapotec and Mixtec people whose ancestors have populated this region for thousands of years. As always, your leader will take you on a quick orientation walk to show you the ropes then the next couple of days are free for you to explore. The city is known for its arts scene, particularly its folk and fine art, but you'll also discover a grungier side to Oaxaca including some incredible examples of street art. Walk the narrow, cobbled streets, or maybe sit back in one of the squares, sipping mezcal and watching the world go by.

icon check Day 6 : Oaxaca

There's an opportunity today to visit the spectacular temples of Monte Alban just outside of Oaxaca. Monte Alban was inhabited for 1500 years by the Olmec, Zapotec and Mixtec peoples, and this World Heritage site is an outstanding example of a pre-Columbian ceremonial centre, with terraces, dams, canals and pyramids carved out of the mountain. Alternatively, why not take a day tour out to the nearby Mitla Ruins, the mineral springs of Hierve el Agua and a local mezcal distillery. In the evening, if you've any energy left, you could have a go at plating up some delicious local fare during a cooking class, or just head out for some food with your fellow travellers and enjoy the town's atmosphere.

icon check Day 7 : Oaxaca / Overnight Bus

Use today to take part in whatever optional activities you couldn't fit in yesterday, or enjoy a relaxed day in town instead, strolling the pretty streets and people-watching from local cafes. This evening the group will take a first-class overnight bus to the highland town of San Cristobal de las Casas, a journey of approximately 13 hours. There'll be a toilet, reclining seats and plenty of leg room, as well as air conditioning so be sure to bring a jumper on board. Please keep in mind that though the bus is comfortable, the road from Oaxaca to San Cristobal has some very winding sections and if you suffer from motion sickness, this is the time to have your medication handy.

icon check Day 8 : San Cristobal de las Casas

The bus will arrive in San Cristobal early this morning. Leave your luggage at the hotel and begin exploring San Cris, a small town hidden in green valley surrounded by pine trees. Your leader will take you on a tour around town and point out all the important facilities, then the rest of the day is free for your own exploration. Take in the cobblestone streets and colonial architecture, and soak up the old-world feel mixed with strong, pre-Hispanic roots. Stroll through the market, chat with the locals and maybe buy some of the colourful weavings the highland town is known for, before grabbing a drink and some food with your travel buds if you're up for it.

icon check Day 9 : San Cristobal de las Casas

The villages surrounding San Cris are home to the Tzotzil and Tzeltal peoples, who still maintain a strong sense of tradition both in dress and custom. Today you'll visit the village of San Juan Chamula with your leader, home to the fascinating Iglesia de San Juan. This church, with its pine-covered floor and air thick with incense, is often frequented by shaman who come to carry out cleansings using firewater and ancient prayer. Please understand that there is a strict ban on cameras inside the church. Outside, the town of San Juan Chamula is alive with colourful markets that sell local handicrafts and delicious street food. If this visit doesn't appeal, your leader can help organise a boating trip in the Sumidero Canyon, which is as old and impressive as the Grand Canyon, or a canyoning adventure through El Chorreadero. Once you've returned to San Cris, why not hit up a local cafe for an 'elote', a traditional highland corn snack and the perfect treat after a big day. 

icon check Day 10 : Palenque

Travel along a windy road by private vehicle to Palenque (approx 6 hours) today, stopping en route at the Agua Azul waterfall for a refreshing swim. Once you've arrived, the afternoon is free for you to relax or explore. Situated in a hot jungle, Palenque is the jumping off point to the nearby Maya ruins of the same name, which you'll have a chance to check out tomorrow.

icon check Day 11 : Palenque Ruins / Merida

Today you have the chance to visit the ruins of Palenque. Situated on a hilltop, the ruins date back to 600 AD and are some of the most impressive Mayan relics in Mexico. As you walk among the temples (closed-toe shoes recommended), listen out for the eerie calls of howler monkeys echoing from the jungle. There are many ruins which are still un-excavated and remain hidden in the forest, and you can opt to take a guided tour of the ruins or through the surrounding jungle. This afternoon, travel by private vehicle to the historic town of Merida (approximately 8 hours), the capital of the Yucatan region. 

icon check Day 12 : Merida

Founded in 1542 on the site of Tho, an ancient Maya city, the colonial city of Merida retains much of its old-world charm thanks primarily to its architecture. Check-in to your hotel then take a wander through Old Town, strolling the buzzing streets and visiting the city's museums. It's also worth walking up, or down, the mansion-lined Paseo de Montejo for an insight into the city's 19th-century wealth accumulated from harvesting the henequen plant. Spend some time hanging in the Plaza Grande, a green, shady square enclosed by a 16th-century cathedral, City Hall, the State Government Palace and Casa Mantejo, and check out the outdoor markets where you can stock up on hammocks or sample some local food specialities like the seriously spicy El Yucateco hot sauce.

icon check Day 13 : Merida

Today you can choose to visit the Maya ruins of Uxmal, which lie just an hour's drive from Merida, on an optional tour including transport and a local guide. Not much is known about the site, but it's thought that the city was constructed around AD700, was home to 25,000 or so people and once dominated the region along with Chichen Itza. Much of the site is decorated with masks of Chac, the rain god, and important buildings include the Pyramid of the Soothsayer, the Quadrangle of the Nuns, the Governor's Palace, the House of the Tortoises and the Ball Court. You can also choose to visit the Celestun Bird Sanctuary, which is home to vast flocks of flamingos, herons and over 200 different bird species. In the evening, why not join in some dancing with Merida's locals. The town's streets are transformed into an open-air dance floor every Sunday, with salsa and merengue bands providing the tunes.

icon check Day 14 : Chichen Itza / Playa del Carmen

Travel to Playa del Carmen by private vehicle, stopping en route for an included visit to the Maya ruins of Chichen Itza (this first leg will take about two hours). Named one of the new Seven Wonders of the World, Chichen Itza contains both Toltec and Mayan ruins lying alongside each other. The famous El Castillo pyramid dominates the site and there is also a large ball court where games used to be held. Nearby, excavations of the Well of Sacrifice offered up treasures of jade, copper and gold as well as many human and animal bones. The group will spend 2-3 hours at Chichen Itza before continuing on to Playa (approx three hours). Blessed with azure waters, powdery beaches and a European feel, Playa del Carmen is a resort city close to Cancun that also has bit of a party atmosphere. After a quick orientation walk, pick a place to kick back with a margarita and watch the sun go down.

icon check Day 15 : Havana

Travel to Cuba. Although the flight is not included, a complimentary departure transfer to Cancun Airport and a complimentary arrival transfer in Havana are included with your trip. If you arrive into Havana in the morning, please note most activities in Cuba can only be booked through the tourist desk in the lobbies of the larger hotels or direct with the venue. Otherwise, there are plenty of good museums to check out, including the Museo de la Revolucion and the Museo Nacional de Bellas Artes. There will be a welcome meeting at approximately 6 pm this evening. Please expect a letter from your leader in the afternoon of Day 1 to confirm the place of your meeting (if by 5 pm you cannot locate this letter then please ask your guesthouse owner if one has been delivered, or ask to call our assistance line listed in the "Problems and emergency contact information" section of this document). We'll be collecting your insurance details and next of kin information again at this meeting, so ensure you have all these details to provide to your leader. The tour briefing is generally followed by an optional group dinner.

icon check Day 16 : Vinales

This morning your leader will take you on a 2 or so hour walking tour of the Old Havana. This tour includes a visit to the cathedral, Plaza de Armas, San Francisco de Asis, Plaza Vieja, Central Park and other sites. Next you will head west on a private bus to Vinales (approximately 3 hours). This is a small and charming rural village, and probably the easiest place in Cuba to mingle with locals, who are very sociable and love nothing better than to drink rum and dance the night away. The scenery around Vinales is some of the most picturesque in Cuba.

icon check Day 17 : Vinales

You will have an included informal Spanish lesson when the group decides. Then enjoy some free time today in Vinales, which you'll soon see is home to extraordinary scenery that's some of Cuba's best. Soak up the slow, old-world pace of rural Cuba, as oxen plod gracefully along the streets. There are many optional outdoor activities available. You might like to cruise around the area on a bicycle, hike through the tobacco fields or to explore one of the America’s largest cave complexes up in the mountains. Your leader will have further recommendations.

icon check Day 18 : Bay of Pigs / Playa larga

Today is a long travel day - Head back to Havana before continuing east to Playa Larga (approximately 8 hours). You will stop at the Bay of Pigs for a swim, and if there is time you can hire snorkel gear. Learn about the Bay of Pigs Invasion – the battle between the US and the Cuban revolutionaries which resulted in the first defeat of a US-backed takeover in Latin America. Continue to Playa larga where you'll spend the night. 

icon check Day 19 : Trinidad

Hit the road again today, towards Cienfuegos, which some locals like to call 'The Pearl of the South'. You'll have time for an optional lunch or simply discover its beautiful colonial centre, with its wide Parisian-style boulevard and elegant colonnades. If there is time, pay a visit to the Palacio del Valle with the group. Once a modest home for a local trader, this palace is now Cienfuegos' architectural pride and joy. The entire edifice drips with ornate carvings in Venetian alabaster. Then finally on to Trinidad (approximately 1 hour drive) is a standout destination for many visitors to Cuba, due in no small part to a friendly populace, old-fashioned feel and particularly well-preserved colonial buildings. The Santeria religion (a voodoo-like Afro-Cuban tradition) which is practiced here makes the town all the more intriguing. For an insight into the colourful post-revolutionary period, the Museo Nacional de la Lucha Contra los Bandidos and the Casa de los Mártires de Trinidad are great to visit. Nearby is the sprawling Valle de los Ingenios, where sugar plantations stretch out as far as the eye can see. In the evening, your leader will take you to a local bar for a rum tasting; as far as the rum world is concerned, Cuba is home to some of the best out there!

icon check Day 20 : Trinidad

Today is a free day in Trinidad. For some beachside fun and perhaps a little snorkelling, head down to Playa Ancon. Just be careful you don't stand on a sea urchin. Hiking and cycling are equally good options, and there are some excellent walking trails in the nearby Sierra del Escambray mountains. At some point while you're here, a great activity is to go to a folklore show at one of the town's numerous open-air venues. Cuba has a rich and varied music and dance tradition that draws roots from Spain, Africa and France, and this is your chance to experience it all first-hand, from the Mambo to the rumba.

icon check Day 21 : Havana

On the way back to Havana you will pass by Santa Clara to visit the Che Guevara mausoleum and memorial. Che's remains were brought to rest here after they were found in a remote corner of Bolivia in 1997, where he was assassinated by the CIA-backed Bolivian army. There is an impressive bronze statue of Che bearing his rifle. Inside the museum, you can learn about his amazing life and see photos and exhibits such as his famous black beret. On reaching Havana you will return to your guesthouse, then enjoy some free time. Take the opportunity to hit the town for a final night of salsa.

icon check Day 22 : Havana

Your adventure ends today. There are no activities planned for the final day and check-out time from the guesthouses is usually 10am. 

What's Included?icon readmoreicon minus

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Meals

3 Breakfasts
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Transport

Private vehicle, Public bus, Local bus, Overnight public bus, Taxi
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Accommodation

Hotel (13 nights), Overnight bus (1 night), Standard guesthouse (7 nights)
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Included Activities

  • Santa Clara - Leader-led Orientation Walk

Important Detailsicon readmoreicon minus

icon readmoreicon minusJoining Point

Ibis Styles Mexico Zona Rosa

#115 Liverpool Street, Juarez

Zona Roma

Mexico

06600

MEXICO

Phone: (+52) 5541252900

icon readmoreicon minusFinishing Point

A Guesthouse

Please read Joining and Finishing Point Instructions in the Essential Trip Information Document for details about your assigned guesthouse

Havana

CUBA

icon readmoreicon minusPhysical preparation

None of the activities featured in this trip require special training or skills, just a reasonable level of fitness and a willingness to participate. Stairs are prevalent in Cuban homes, and cobblestones and uneven roads are common. If you are in any doubt, please share these concerns or issues with your sales consultant so that your leader is aware prior and can pre-empt your needs. 

icon readmoreicon minusContinuing point

A Guesthouse

Please read Joining and Finishing Point Instructions in the Essential Trip Information Document for details about your assigned guesthouse

Havana

CUBA

icon readmoreicon minusContinuing point description

Cuban Guesthouses (known locally as Casas) are more similar in style to B&Bs than they are homestays. Families do not necessarily live in the residence and most houses we contract are primarily a business. While some guesthouse managers and owners speak English, interaction mostly consists of gestures, smiles and ‘Spanglish’. Just like the residences in your own neighbourhood, each casa is unique; expect there to be differences between the rooms you and your travelling companions stay in (generally we arrange things so that there are 1-4 group members in each house). Usually each room has a private bathroom (occasionally two rooms will share one bathroom) with towels provided, though make sure to bring any toiletries you might require as not all casas provide soap and shampoo. Note that electric shower heads with visible wires are a normality in Cuba! And as with many developing countries, power cuts do occur on occasion, meaning that hot water can’t always be guaranteed regardless of the standard.

icon readmoreicon minusContinuing point instructions

We have an expansive contracted list of guesthouses across the Havana neighbourhoods of Vedado, Central Havana and Old Havana. Please advise bedding configuration requests to your booking agent at least 14 days prior to travel to aid guesthouse and rooming allocations, which are finalised 10 days prior to departure based on the configuration of each travelling party. You may request your confirmed guesthouse name and address inside 7 days of departure from your booking agent. For this reason, a complimentary airport arrival transfer is included, and the transfer driver will know the address of your assigned guesthouse; valid if you are arriving on Day 1 or if you have booked pre-tour accommodation through us. You must provide your flight details to your booking agent at least 5 days prior to travel.

ARRIVAL TRANSFER:

After collecting your luggage, exit through the main arrivals’ door. Look for a representative wearing an Ecotur branded shirt holding a sign with the Intrepid Travel logo. You will be directed to your transfer driver who will know the address of your assigned guesthouse. If you can't locate the representative, go to Terminal 3 to find the free-standing pull-up banner with the Intrepid Travel logo on it and wait there until a representative wearing an Ecotur branded shirt finds you. For assistance during business hours, go to the Ecotur office outside terminal 3 near the carpark, or call +53 5438 9140 at any time of the day (do not rely on somebody else to speak on your behalf as they may be seeking commissions to direct you to another transfer company). Alternatively, you can reach our local operator on +53 5333 8121 or +53 5510 5525; see the Problems and Emergency Contact Information section in your Essential Trip Information document for more details to successfully connect.

LOCAL ASSISTANCE:

We have a desk located in the listed address below; providing a 24-hour service with English speaking employees if any assistance is required.

La Gargola Guesthouse

1st floor #82 Cuba street, Old Havana (between Cuarteles & Chacon Streets)

PH: +53 (7) 8605493

The Spanish translation is Casa La Gargola 1° Piso #82 Calle Cuba, entre Cuarteles y Chacon, Havana Vieja.

icon readmoreicon minusImportant information

1. Your adventure begins with a welcome meeting at 6pm on Day 1. There are no activities planned for the final day so you may depart at any time.

2. To have a private room on this trip, a single supplement is bookable (subject to availability) with exception of Day 7 (Overnight bus) where you would be in shared accommodation.

3. To save you money and the hassle of booking multiple trips, this journey is a combination of some of our most popular adventures. Your leader and the composition of your group may change with the start of each adventure.

4. As this is a combination trip, the flight from Cancun to Havana on Day 15 is not included in the tour cost and it must be purchased it separately. When booking this flight, keep in mind there will be a group meeting at 6pm in Havana on this day so we recommend arriving prior to this.

5. Complimentary mid-trip airport departure and arrival transfers are included to help ease your independent connections throughout the combination trip. You must provide your flight details to your booking agent at least 14 days prior to travel.

- An airport departure transfer is included from Playa del Carmen

- An airport arrival transfer is included in Havana

6. In Cuba, the airport arrival transfer driver will know the address of your assigned guesthouse.

7. Guesthouse and rooming allocations are finalised inside a week from departure based on the configuration of each travelling party. Please advise bedding configuration requests to your booking agent at least 14 days prior to travel.

8. A visa or tourist card, organised prior to arrival, is required for all nationalities visiting Cuba.

9. The Cuban government has declared that travel insurance is compulsory for all travellers. Proof of insurance may be requested at Havana Airport by immigration officials.

10. There are unprecedented changes happening in Cuba right now. It is an exciting time but it also means some patience and understanding is required for the heightened demand of infrastructure, accommodation and services. To help set your expectations correctly, please read the ‘Is this trip right for you?’ and ‘Joining point description’ sections in the Essential Trip Information Document.

2020 ITINERARY CHANGES

We consistently review traveller feedback to ensure that we are offering the best travel experience possible. As a result, in 2020 this itinerary will no longer include an overnight in Playa Larga, however it will in Santa Clara. Although the itinerary duration remains the same, there has been some changes to transport and a reduction in the breakfasts included.

icon readmoreicon minusGroup leader

All Intrepid group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Intrepid endeavours to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.

Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious and social aspects. At Intrepid we aim to support local guides who have specialised knowledge of the regions we visit. If you were interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.

icon readmoreicon minusSafety

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trips. We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage. Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns. For more details on the type of conditions and safety standards you can expect on your trip, please refer to Intrepid's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:

https://www.intrepidtravel.com/safety-field

LUGGAGE PROTECTION: Past travellers have advised their luggage was broken into when flying on international and/or domestic flights in Cuba. It's advisable that you use small padlocks to secure your luggage. This will also come in handy to lock your valuables at your hotel or in the Guesthouse rooms.

PETTY THEFT AND PERSONAL SAFETY: While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.

MONEY WITHDRAWAL: In order to avoid fraud and theft, it is advisable that you withdraw money from ATMs located inside banks or guarded shops during business hours only.

SEAT BELTS: Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.

LOCAL LODGINGS: On this trip you will be staying in some restored houses and local lodges - these are one of the charms of this journey, but their staircases, balconies and passages etc may not always comply with western safety standards. Please do not expect elevators in these properties as they are preserved to their original state.

FIRE PRECAUTIONS: Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.

WATER SAFETY: Please take care when taking part in any activities in the ocean, river or open water, where waves and currents can be unpredictable. It's expected that anyone taking part in water activities is able to swim and have experience in open water. All swimmers should seek local advice before entering the water.

LIFE JACKETS: While life jackets are generally available on water craft, there may be occasions where they are not provided and child size life jackets are not always readily available. If travelling with children and this safety issue concerns you we will be able to advise alternative methods of transport (where available) for you to travel to the next destination. You can choose to travel independently for this leg of the journey. This would be at your own expense.

icon readmoreicon minusCommunications

WhatsApp is a popular way to communicate in Latin America. We recommended downloading WhatsApp prior to departure to communicate with by text with your leader and group members during the tour. Once downloaded, please validate your phone number before leaving home as you will not be able to do this once you arrive, unless you have international roaming enabled. Connections for making phone calls through WhatsApp are not reliable, so please do not use this app to make calls to our emergency phone line.

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If you receive an immigration card upon entry, please ensure you keep this safe as it may be requested at point of exit. For further information regarding country entry and exit fees, please refer to the 'Money Matters' section of this document. 

Mexico - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. Contact the nearest Embassy or Consulate of Mexico for the most up to date information. You will be required to fill out a Multiple Immigration Form (FMM) upon arrival. This FMM form must be stamped by Mexican immigration and kept until you leave. The maximum stay is 180 days, but they may sometimes put a lower number unless you specify otherwise.

Cuba - Contact the nearest Embassy or Consulate of Cuba for the most up to date information. To enter the country, visitors are required to have evidence of sufficient funds for the duration of their stay, proof of travel medical insurance, as well as onward travel ticket.

Passport holders from Australia, Canada, and New Zealand are required to obtain a Tourist Card (Tarjeta de Turista) which is valid for 30 days from date of entry. In some cases, you may be required to buy the card at your departure airport (Eg. YTO, MEX, CUN, SJO, LIM, PTY), either at the check in counter or at the flight gate itself some minutes before departure. Others need to buy the tourist card from their travel agency, but policies vary (eg Canadian airlines give out tourist cards during the flight), so you'll need to check ahead with the airline office. In some cases, you can arrange a visa prior to departing your home country but this is usually more expensive and time consuming. All Tourist Cards are the same, except if you are flying direct to Cuba from the USA (including flights that transit via the USA), please read below.

Anyone travelling from the United States, regardless of citizenship and nationality, must comply with the regulations set by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury. Individuals travelling to Cuba are not required to obtain licenses from OFAC if their travel is covered by a general license. Under the general license, there are 12 permitted reasons for travel and as such the license category “Support for the Cuban People” (516.574) allows individuals to holiday in Cuba, however, please be advised that the discretion lies with airport officials. The Cuban Tourist Card cannot be arranged prior to arrival in the USA and must be purchased from the airport before boarding your flight to Cuba (Pink in colour; costing USD$50). This should be obtained by presenting your boarding pass at the check-in counter, or for some airports, at the gate. Please note that at check-in you might be asked to present your trip vouchers and Essential Trip Information (ETIs) Document when procuring the Cuban Tourist Card, so be sure to bring printed copies of these with you. Your chosen airline should have more information about the departing airport’s process on flying directly from the United States to Cuba. If you are an American citizen, American permanent resident, or hold any type of American Visa, and are considering travelling to Cuba, please refer to the US Department of State Bureau of Consular Affairs website - https://travel.state.gov – and the U.S. Department of the Treasury - https://www.treasury.gov/resource-center/sanctions/Programs/pages/cuba.aspx - for the latest advice.

If you are British or reside in Great Britain with a passport from the European union, Canada, Australia or New Zealand, you can apply for Tourist Card here - https://www.cubavisas.com - (This type of tourist card would not be valid for travel to Cuba from the USA, Puerto Rico or US Virgin Islands) – Please read above for more information about travelling to Cuba directly from America. You may use this local address to apply for your Tourist Card - Casa La Gargola, 1st floor #82 Cuba street, Old Havana. Alternatively, you can apply direct (postal only) to the Consulate http://misiones.minrex.gob.cu/en/united-kingdom.

USA Visa Waiver - Applicable if arriving via the United States of America.

Many countries now operate under a visa waiver program, meaning a visa isn't required, however you still need to obtain an authorisation which confirms that you have been approved to travel. This authorisation must be obtained in advance of travel. See https://travel.state.gov/content/travel/en/us-visas/tourism-visit/visa-waiver-program.html

All travellers from Visa Waiver Program countries must obtain an electronic travel authorization prior to their flight from the Electronic System for Travel Authorization (ESTA) website: https://esta.cbp.dhs.gov

All ESTA registration applications or renewals require a US$14 fee to paid by card. Apply for ESTA no later than 72 hours (we recommend 1 week prior to travel) before departing for the USA. Real-time approvals will no longer be available and arriving at the airport without a previously approved ESTA will likely result in being denied boarding. If there are any discrepancies between the name on your ESTA, your passport, your tickets or even your frequent flyer membership, you may be detained at Immigration and subject to a secondary inspection which could take a few hours. If you have recently changed your name, please check that your details have been updated everywhere.

If you are from a country eligible for the visa waiver program but are a dual citizen of Iran, Iraq, Syria or Sudan, or if you have travelled to Iran, Iraq, Syria or Sudan since 01 March 2011, you will not longer be eligible for the visa waiver program and will instead need to apply for a non-immigrant visa. Please see the Department of State website for more information: http://travel.state.gov//content/travel/en.html

Canada Visa Waiver - Most nationalities except South Africans do not need a visa for Canada, but will need to apply online for an Electronic Travel Authorization (eTA). See http://www.cic.gc.ca/english/visit/eta.asp for details and to apply. There is a fee of CA$7 for this service. Travellers will need an eTA before they can board a flight to Canada.

icon readmoreicon minusWhy we love it

You've never seen true colour until you've been to a Mexican market. Practice your bargaining skills, snap some photos and pick up traditional handicrafts at the markets in multiple destinations

Eat your way through arty Oaxaca. Mole, mezcal and chocolate for dinner? Delicioso!

Chichen Itza is one the New Seven Wonders of the World. It's not hard to see why - strolling around the ancient Mayan ruins feels pretty wondrous 

Away from the thumping nightlife of Cancun, splash around, sun-bake and play on Playa del Carmen's white sandy beaches

Be swept away by the eclectic history of Cuba’s capital as you join a knowledgeable local guide on a half-day tour of Old Havana

Venture to the village of Vinales, where the small-town charms are many. Spend your time sipping rum in quaint bars with locals and exploring hidden caves in the mountains

Stop in at the mausoleum of Che Guevara for a fascinating insight into the rise and fall of the charismatic and highly celebrated Cuban revolutionary

See why Trinidad is a favourite for many Intrepid adventurers. Wander the cobblestone streets alongside cowboys and farmers and clock the best-preserved colonial buildings in Cuba

icon readmoreicon minusIs this trip right for you

This trip involves some long days of travel by local transport, including one overnight bus. While this can be tiring, it's also a fantastic way to rub shoulders with the locals and get under the skin of a place. 

 

Cuba is different, and that's a big part of its allure. Things don't always go according to plan, and many things don't work the same way as back home. Patience and good humour will go a long way in this beautiful destination.

Funds can be difficult to access in Cuba. Ideally bring multiple credit cards from several different banks just to be sure.

Luxuries such as air conditioning, and even toilet seats, are often scarce. Part of the experience here is learning to appreciate everyday Cuban resourcefulness.

Internet can also often patchy or unavailable – embrace the holiday from social media!

icon readmoreicon minusHealth

All travellers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Intrepid Travel reserves the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements as they may not easily be obtained at the locations on this trip. Please ensure that you are adequately prepared.

ZIKA VIRUS:

There have been reports of transmission of the mosquito-borne Zika virus in this region and we advise all travellers to protect themselves from mosquito bites. Given possible transmission of the disease to unborn babies, and taking a very cautious approach, we recommend all women who are pregnant or trying to get pregnant to consult with their doctors before booking their trip.

MALARIA:

There is no commercially available vaccination against malaria, which is transmitted by mosquito bites and is a risk in many less-developed tropical areas in Africa, Latin America and South East Asia. Protection against mosquito bites is essential and where the risk is considered high, anti-malarial medications are recommended. Anti-malarial medications should be discussed with experts as there are different medications available and not all medications suit all people or all destinations. Where malaria is considered prevalent in mountainous regions we prefer that trekkers to altitude try to avoid the use of mefloquine (Lariam) if possible.

DENGUE FEVER:

Dengue Fever is common in Latin America and can occur throughout the year. Argentina, Bolivia, Uruguay, Brazil and parts of Mexico are currently suffering from a serious outbreak. This virus is transmitted by mosquitoes. There is no vaccination against it, but there are preventative measures that you can take such as wearing long clothing, using repellent and being indoors particularly around dusk and dawn.

YELLOW FEVER

A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home. It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.

icon readmoreicon minusFood and dietary requirements

While travelling with us you'll experience the vast array of wonderful food available in this region. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the tour package. This also gives you more budgeting flexibility. As a rule our groups tend to eat dinner together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though. Your group leader will also be able to suggest restaurants to try during your trip.

DIETARY REQUIREMENTS

Generally speaking, in bigger cities/towns vegetarians can expect a reasonable range of vegetarian venues and/or vegetarian options within tourist restaurant menus. However, vegetarianism is not the norm in this part of the world so options can be limited when eating at homestays, small local restaurants, street stools, markets, etc.

More restrictive diet requirements (vegans, celiac, gluten intolerance, fructose intolerance, lactose intolerance, etc.) can also be accommodated along this trip but you should expect a lesser variety than what you can expect at home. We recommend that to bring your own supply of snacks with you.

Vegetarians should be aware that while you can get vegetarian meals in Cuba, you generally won't find much variety and you may get tired of being offered the same every day (i.e. - rice, beans, omelette and salad). Vegetarians are often surprised that their meals are no cheaper than those containing meat, and this is because vegetables on the free market in Cuba are of similar prices to those of meat.

Please let us know your diet requirements before your trip starts.

SIMPLE BREAKFAST

Some of the included breakfasts along this trip can be quite simple: toasts, spreads, juice and coffee or tea.

FOOD IN CUBA:

Food in Cuba has a reputation for being bland and lacking variety, however it has improved dramatically over the last two years. There are very limited snacks available in Cuba; convenience stores exist but are certainly not as prevalent nor sell the quantity or variety of snacks or junk food you may be used to at home. You may wish to bring your favourite chocolates, candy or healthy snacks like muesli bars.

Beans and rice are the staples, with cucumber, tomato and cabbage being the conventional ingredients for a Cuban salad. Chicken and pork are the most common meats served in Cuba, however fish and a variety of seafood is also frequently on offer. Please be aware that it is a cultural trait to serve meals larger than you are expected to finish, but be assured nothing will go to waste.

It can be hard to find a suitable place to eat while travelling in Cuba, as roadside restaurants tend to cater for large tour groups and either offer a fixed meal or a very limited selection of snacks. In the cities and towns small privately-owned restaurants, paladares, offer a little more choice but can often only seat a maximum of twelve people (the number for which they are officially licensed).

icon readmoreicon minusMoney matters

When it comes to money matters on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need. Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document).

The recommended amounts are listed in USD for the relatability of universal travellers, however the local currency is needed in the countries you are visiting.

CONTINGENCY FUNDS:

We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you have access to the equivalent of an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last minute changes to enable our trips to continue to run, and as a result there may be some extra costs involved.

MEALS NOT INCLUDED:

For this trip, we recommend between USD/CUC 25 to 50 per day. How do we work this out?

Breakfast - If breakfast is not included, you can expect to pay between USD5 to USD10 at a local café or approximately CUC5 in the Cuban guesthouses.

Lunch - If you are happy with a quick snack on the go, you may get away with as little as USD5 to USD10 at a local eatery or for a sandwich and a drink at a café. On the other hand, a lunch meal at a more tourist restaurant can cost between USD/CUC 10 to 15.

Dinner - At dinner time, your leader will normally recommend restaurants where you can try the local specialties of the region. Expect meals to cost between USD/CUC 12 to 25 for a main.

These are indicative prices only. If you are in a tight budget, and are happy to eat just local food and not afraid of an upset tummy every now and then, you can eat cheaper than this. Although in Cuba, there isn’t much in the way of cheap street food other than pizzas which cost CUC2. If you want to try just the finest food at the finest restaurants, then you can expect meals to cost as much as in western countries.

CREDIT CARDS & ATMs (outside of Cuba):

ATMs are widely available in major towns and cities across Latin America. Credit cards are generally available in tourist shops and restaurants. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only.

Check with your bank before departure that your card is accepted in the countries you are travelling to and what their fees and charges are. Also ensure your bank is aware of your travel plans as - suspecting fraud - they may cancel your cards after the first few international transactions. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day.

If bringing over cash, please note USD100 bills with serial number CB or BE and any other USD bills that are old, torn, written or stamped on will not be accepted by local banks.

CURRENCY INFORMATION:

Mexico currency information - The official currency of Mexico is the Mexican Peso (MXN). You can pay with major credit and debit cards at many hotels, restaurants and stores but otherwise plan on making cash purchases with pesos. You can use major credit cards and some debit cards to withdraw pesos from ATMs and over the counter at banks. Few businesses accept US dollars however this is the easiest currency to exchange.

Cuba currency information - The official currencies of Cuba are the Cuban Peso Convertible (CUC) and the National Peso (CUP also known as Moneda Nacional M.N.). Non-Cubans deal almost exclusively in convertibles (CUC). The National Peso (CUP) has very limited use, especially for travellers. What's confusing for travellers is that the Cubans call both currencies 'pesos', so you must ask or know the value of something to know which currency they are referring to (CUC1 = US$1 and CUC1 = CUP24). Cuban law states that it is illegal to remove any bills from Cuba so ensure that you use up both currencies before departing the country.

ACCESSING FUNDS IN CUBA:

Travellers often experience problems accessing funds in Cuba. To avoid being caught without money in Cuba, ensure you have a variety of ways of accessing your money including cash (GBP CAD or EUR) and bank cards from various banks. Cards issued by US banks or banks affiliated with US banks are not accepted in Cuba at all; among others, this includes Travelex, Westpac and Citibank. Contact your bank prior to travel about using your bank card in Cuba. We recommend you use the ATM at the airport upon arrival; located outside the terminal, tucked in the corner of the currency exchange house. You will find ATMs dotted sparsely throughout most cities, but they can be quite temperamental, so you may have to try a couple before finding the one that works for your card.

EXCHANGING CASH IN CUBA:

CADECAs are the official government currency exchange houses. These can be found in every city, at the airport, and are commonly found in the larger hotels in Havana. Please note that most are closed on Sundays. For any services offered, such as money exchange or cash advances, you will need your passport to proceed. Note it is in your best interest to specifically ask for smaller bills. The only currencies that you are guaranteed to be able to exchange are CAD, EUR and GBP. The US dollar is not accepted as legal tender in Cuba, and attracts a large commission fee at exchange. The exchange rates used by the CADECA are the same in every CADECA around Cuba and represent about a 3% commission for the bank (included in the exchange rate). For cash advances and when using the ATMs, there is a 3% fee charged. This means that for value for money it's approximately the same if you are making a cash advance or exchanging cash. 

ENTRY AND EXIT FEES:

The below country specific information was correct at time of writing, however please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information.

Mexico - If you enter Mexico by air, the MX$500 immigration fee is included in your airfare. If you enter Mexico overland, the immigration office will arrange for you to pay this fee at a nearby bank. You will receive an FMM card upon entry which you need to retain and present upon exiting the country. If you exit Mexico overland, there is a Mexican Tourist Fee (DNI - Derecho de No Inmigrante) of MX$558 (US$30).

Cuba – There are no entry or exit fees. A departure tax of US$25 is included in the cost of your flight ticket.

TIPPING:

If you're happy with the service you receive, providing a tip - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please note we recommend that any tips are given directly to the intended recipient by a member of your group, rather than collected and passed on by the group leader. In Cuba, due to the low Government-set wages in Cuba tipping is relied upon heavily so expect to tip for just about everything.

The recommended tipping amounts are listed in USD for the relatability of universal travellers. We do however recommend that you tip in the local currency - Hold on to your smaller notes and coins to make tipping easier. The following amounts are per person suggestions based on local considerations and feedback from our past travellers:

- Restaurants: Local markets, government and private (paladares) restaurants - round your bill up to the nearest 10%. There's no need to tip at dinners taken at Guesthouses.

- Guesthouse: You may consider tipping the employees (not the owners) of a Guesthouse; USD$1-2 is suggested, although a clothing item, a towel or the like will be kindly received.

- Toilet attendant: USD 0.25 per use.

- Musicians: USD$1-2 per session.

- Local guides: Throughout your trip you may at times have a local guide in addition to your leader. We suggest USD$2 per person per day for local guides.

- Drivers: You may have a range of drivers on your trip. Some may be with you for a short journey while others may be with you for several days. We would suggest a higher tip for those more involved with the group however a base of UD$1-2 per day is generally appropriate.

- Your Tour Leader: You may also consider tipping your leader for outstanding service throughout your trip. The amount is entirely a personal preference; however as a guideline USD$2-4 per person, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

In total, we recommend you budget approx USD$10-15 per day of your trip to cover tipping.

icon readmoreicon minusWhat to take

Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips.

Other than the items and clothing you always need on a trip, below we have listed packing suggestions specific for this trip:

ESSENTIAL:

- Warm as well as light clothing. Central America is often assumed to have hot weather, but it can get cold in the countryside, mountains and at night in the winter so we suggest you check the expected temperatures en route and bring clothing that you can layer

- Closed-in shoes will help to protect your feet from cuts and scratches when walking through cities as well as bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings

- Sun protection - hat, sunscreen, sunglasses

- Water bottle. We recommend at least a 1.5 litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments

RECOMMENDED:

- Soft and/or hard copies of all important documents e.g. air tickets, passport, vaccination certificate, travel insurance etc. and keep the hard copies separate from the originals. While not valid, a copy makes it very much easier to obtain replacements if necessary

- Reusable straw 

- Electrical adapter plug (view www.kropla.com)

- Personal medical kit. Your guide will carry a large kit but we recommend you carry items such as mild pain killers, electrolytes and Band-Aids

- Insect repellent

- Watch/Alarm clock or phone that can be used for both

- Swimwear

- Travel beach towel

- Tissues &/or toilet paper &/or wet wipes

- Insect repellent

- Toiletries. We recommend you to take your own supply of shampoo, soap and toilet paper to use in the guesthouses and public toilets. We also encourage women to take their own supply of sanitary items as these items are not widely available for purchase in Cuba

- Despite their low income levels, Cubans love to dress up smartly and fashionably whenever they can. For going out in the evenings, casual dress is acceptable everywhere although one collared shirt for males is recommended, otherwise there's no need to bring clothes or footwear especially for this

OPTIONAL:

- Ear plugs to guard against a potential snoring room-mate

- Phrase book

VALUABLES:

Please try to avoid bringing unnecessary valuables, and use your safe if available. It’s also a good idea to purchase a money belt or pouch that is easily hidden.

LAUNDRY:

A laundry service is offered at some hotels used on this trip, or in some guesthouses if you’re travelling in Cuba. You might need to wait for a two-night stop to make sure you get it back in time. While laundry at hotels is usually charged by the item, laundromats which are also an option, usually charge by the kilo, which is generally inexpensive (approximately USD$5 per kilo).

GIFTS:

Given the difficulty of securing basic goods in Cuba, surplus items that you have at home such as soap, shampoo, perfumes, sewing kits, toothbrushes and pens or pencils are warmly accepted. We do encourage you to discuss gift giving with your leader so that items can be distributed to organisations in need. If you decide to hand out gifts without the leader’s guidance, we suggest you distribute as a sign of appreciation after a genuine interaction, whether that be a conversation or offered help, rather than a means to create engagement. Please always refrain from handing items directly to children. It is not necessary to bring gifts for the guesthouse owners in Cuba; these are not a homestay experience and as they are a business they are most-likely run by some of the more well-off families who will be happy enough with just your good-natured presence.

icon readmoreicon minusClimate and seasonal

Please note that Hurricane season is June to October, when landslides, mudslides, flooding and disruptions to essential services can occur. Intrepid monitors these situations as they may arise, so that itineraries or activities can be amended as necessary.

icon readmoreicon minusA couple of rules

Everyone has the right to feel safe when they travel. We don’t tolerate any form of violence (verbal or physical) or sexual harassment, either between customers or involving our leaders, partners or local people. Sexual relationships between a tour leader and a customer are strictly forbidden.

Use or possession of illegal drugs will not be tolerated on our trips. If you choose to consume alcohol while travelling, we encourage responsible drinking, and expect that you’ll abide by the local laws regarding alcohol consumption.

The sex tourism industry is known to exploit vulnerable people and have negative consequences on communities, including undermining the development of sustainable tourism. For this reason, patronising sex workers will not be tolerated on our trips.

By travelling with us you are agreeing to adhere to these rules. Your group leader has the right to remove any member of the group for breaking any of these rules, with no right of refund.

If you feel that someone is behaving inappropriately while travelling with us, please inform your tour leader or local guide immediately. Alternatively, contact us on the emergency contact number detailed in the Problems and Emergency Contact section of this Essential Trip Information.

icon readmoreicon minusFeedback

Can’t stop thinking about your adventure? Tell us all about it! We read each piece of feedback carefully and use it to make improvements for travellers like you. Share your experience with us at: http://www.intrepidtravel.com/feedback/

icon readmoreicon minusEmergency contact

GENERAL ISSUES ON YOUR TRIP

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.

BOOKING ENQUIRIES / ISSUES

For general enquiries or questions about your booking, please contact your agent or adventure specialist, or visit us at:

http://www.intrepidtravel.com/au/contact-us

CRISIS AND EMERGENCIES – Central America

In the case of a genuine crisis or emergency, please contact our local office:

Intrepid's Local Operator (located in Costa Rica): +506 6022 4721

CRISES AND EMERGENCIES - Cuba

Please be aware that communication lines in Cuba are unreliable and establishing a clear line requires patience. Please follow these instructions to ensure our operators can assist you in times of need. Since voicemail isn't an option and most incoming call phone numbers are automatically blocked, our operator will not be able to return any missed calls. The only solution to this problem is persistence. Keep calling the line until an operator answers the call. Alternatively, the emergency line is a mobile number that can be reached via text. If you cannot establish a connection to our operators over the phone, please send a text with your full name, any reference codes (if known), the issue at hand and a return contact number. You will most likely receive a response via text. 

In the case of a genuine crisis or emergency, please contact our local office:

Intrepid's Local Operator (located in Havana): +53 5333 8121 or +53 5510 5525

If you cannot reach the operator using the above numbers, alternatively you may try our Cuba representative located in Australia +61 430 504 636

icon readmoreicon minusResponsible travel

Travelling responsibly is all about making good choices. It's about ensuring you have an incredible trip while also having a positive impact on the local environment, community and economy you're travelling in. How can you be a Responsible Traveller? See our tips below:

- Choose to travel with a responsible travel company like us! We've already offset the main carbon emissions of your trip, so your footprint is already lighter.

- Consider offsetting your flights when you book your trip/flights with us or your travel agent.

- Bring a refillable water bottle and some water purification tablets (or a Steripen) to cut down on plastic bottle waste.

- Be an animal-friendly traveller. Only go to venues that respect animals by allowing them to live normally in their natural environment. Steer clear of venues that use animals for entertainment or abnormal activities and/or keep animals in poor and unnatural conditions.

- Eat at local restaurants, buy from regional artists and support social enterprises so you can contribute directly to locals and their economy.

- Always be respectful of local customs and ask permission if you want to take a photo of someone.

- Learn a few words of the local language and engage with the people around you.

- Carry a cloth or re-usable bag so you can avoid plastic bags.

- Give back by making a donation to a local project via The Intrepid Foundation.

Share your thoughts with us by completing your feedback form after your trip. This helps us to continue to improve our commitment to responsible travel.

http://www.intrepidtravel.com/ourtrips/rt/responsibletraveller

icon readmoreicon minusAccommodation notes

The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances.

Throughout the trip we request that our lodgings prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination.

We have classified guesthouse rooms into two standards for the comfort levels of our trips: Standard and Premium. Most differences can be a little hard to tell at first, particularly when taking aesthetic into account which varies greatly not only between rooms but also between cities and provinces. For this itinerary, most of the guesthouse rooms will have an ensuite while just a few will have a bathroom shared between two rooms. Most will have air-conditioning but some may only have a fan. Rooms will most likely not have split system air-conditioning, an in-room or in-house safe, or imported bedding.

Stairs are prevalent in Cuban homes. If this presents a problem to you, then please advise us at time of booking so we can request rooms on or closer to ground level.

PRE-TOUR ACCOMMODATION:

We aim to confirm the first night of your tour in Old Havana however occasionally due to availability we will confirm it in either Central Havana or Vedado. If you book pre-tour accommodation through us we will also aim to book these nights in Old Havana. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.

POST-TOUR ACCOMMODATION

The final night of your tour may be booked in either Vedado, Central Havana or Old Havana. If you book post-tour accommodation through us, we aim to confirm it at the same property of your final tour-night (regardless of the area we have secured) to avoid the inconvenience of you having to move. If you specifically prefer your post accommodation to be booked in old Havana (knowing you may have to move areas on your own accord), you must inform your booking agent and we will request this. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.

icon readmoreicon minusTravel insurance

Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

When travelling on a trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.

If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.

http://www.intrepidtravel.com/insurance.php

TRAVEL INSURANCE:

The Cuban government has declared that travel insurance (which covers at least medical expenses) is compulsory for all travellers to Cuba. Proof of travel insurance may be requested at Havana airport by immigration officials. Travellers failing to produce a valid document will be required to purchase a new policy at the airport, before being granted access to Cuba. Cuban authorities also announced that they will not recognise any insurance policy issued or underwritten by any insurance company which has an affiliation with a US company. You should take this into account when purchasing your insurance before departure from your home country.

icon readmoreicon minusYour fellow travellers

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.

SINGLE TRAVELLERS:

Our group trips are designed for shared accommodation and don't involve a compulsory single supplement. Single travellers share with people of the same gender in accommodation ranging from twin to multishare. Some of our itineraries have accommodation booked on a mixed gender share basis and where applicable this will be specified in our Essential Trip Information. On a selection of our trips, you have the option to pay a single supplement to ensure that you have your own accommodation (where available). Please note that this only applies to accommodation during the tour - pre-trip and post-trip accommodation will be booked on a single room basis.

icon readmoreicon minusItinerary disclaimer

ITINERARY CHANGES:

Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It is important that you print and review a final copy prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays or other factors, further changes may be necessary to your itinerary once in country. The order and timing of included activities in each location may also vary seasonally to ensure our travellers have the best experience. Your tour leader will keep you up to date with any changes once on tour.

OPTIONAL ACTIVITIES:

A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and may be on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your leader know you are interested and they can assist.

Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high risk activities not listed above have not been assessed by us and as such our staff and leaders are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk.

icon readmoreicon minusAccommodation

Hotel (13 nights),Overnight bus (1 night),Standard guesthouse (7 nights)

Kenya Safari!

Win a Classic African Adventure Tour to Kenya Overland Safari. Every NOVICA product purchased through the end of the year qualifies as an entry. Let the journey begin!
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